Support
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Last updated 31 August 2026
Contact
Email support@carddecoded.com. Include what you were doing and the approximate time. Never email card-upload links, API keys, passwords, or payment details.
Recognition problems
Keep the card flat, fill the frame, and avoid glare over serial numbers and autographs. The front is required; adding the back of the same card can improve the match. Clean evidence-backed matches save automatically; only genuine conflicts ask for review.
Billing
Use Billing on the web for Stripe subscriptions. Use your App Store or Google Play subscription settings for purchases made in the mobile app. Contact us if an upgrade remains pending or you see an unknown charge.
Privacy requests
We can help export, correct, or delete account data. Deleting a CardDecoded account does not cancel a separate App Store or Google Play subscription.